How do we find our driver? We have staff at the airport to greet you. They hold a sign with your name and our logo on it. Our staff is waiting OUTSIDE for you. We will give you detailed instructions on exactly where to go on your confirmation vouchers. If you have any problems locating your greeter, just call us at 407-284-1673 or local in Cancun 273-2970.
Who do I pay, how and when? Payment in full is due at time of booking. We accept PayPal and credit cards securely online.
What if we can not find our driver or greeter? Our staff is always there, but they may be helping others. Just look for your name on the sign and our logo. You can also always give us a call as well and we can help direct you to them!
Flight delays / cancellations / changes: We will be tracking your flight here in Cancun for any delays, but it is always helpful to call or email us with updated information. If you have a flight cancellation or change in flight number you will need to call or email us the new information.
Do you have child seats? Yes, you can request a baby car seat for your child. We have 3 sizes: infant, child, and booster seats.
Can you do other services such as taking us to a restaurant or to Wal-mart before going to our hotel? Of course! Just email us your request and we will give you a quote. Wal-mart trip is an extra $35 for each hour or partial hour. Usually 1 hour is sufficient. Must be booked ahead of time.
Can you have drinks waiting for us in the vehicle? We offer cold bottled water for $1 each and cold beer for $2 each. If you prefer something else, the driver can stop at the convenience store outside the airport for you.
Do you take people to other cities or just Cancun? We take you almost anywhere! Email us for a price if you don’t see your town.
What is the usual tip? As always, tipping is totally personal but, here are our suggestions. Tipping can be done in USD or pesos, either is appreciated. For our greeter at the airport a typical tip is $2 USD. Tipping your driver we suggest a 10 percent to 20 percent tip (based on the value of each transfer.